Safety & Customer Care | ANC

Safety & Customer Care

Safety Matters – Always.

At each step of every delivery experience – at your warehouse, on the road and when we reach your customer’s home – the ANC team work safe to ensure everyone goes home safe.

ANC’s strategies provide a safe supply chain work environment for all – your people and customers, our staff and suppliers, and everyone we encounter during the delivery experience.

These strategies are centred on four key pillars:

  • People
  • Environment
  • Asset Protection
  • Regulatory Compliance

A partnership in safe delivery experiences

ANC drivers and staff are properly trained to do their work safely – and to control the potential risks faced in our industry.

In addition, we tailor our safety strategies and procedures to each client’s situation and needs through:

  • stakeholder consultation
  • data reviews
  • risk assessments of physical operations and client sites.

By working as your partner in safe delivery experiences, as well as exceptional ones, we can protect everyone in the supply chain to deliver:

  • Zero injuries
  • Realistic and workable operational solutions
  • Protection of your brand
  • Proactive rather than reactive strategies.

Supported by independent safety reviews

Safety for all means our strategies and procedures are relevant and robust to the ever-changing transport environment risks.

So, each year, we bring in independent auditors to review our:

  • Workplace Health & Safety (WHS)
  • Chain of Responsibility (CoR)
  • Compliance systems.

 

Ensure safety and care are part of every delivery experience

Want to know more? Contact our team today.

last mile

We deliver to retail customers on behalf of some of Australia’s biggest retail and ecommerce brands. We’re not afraid of upstream integration in the fulfilment process to maximise efficiency, experience and repeat purchase.

customer experience

Everything we do is about creating world class customer experiences when we deliver your products to the customer’s door. We don’t just take care of the last mile; we go the extra mile.

sustainability

We’re proud of our history, but our future is electric! We’ll show you how our commitment to fleet conversion, recycling and zero emission delivery can help you achieve your sustainability goals.

technology

Great CX wouldn’t be possible without the right technology. Our technology investments are all about keeping you informed, our drivers on time, and your customers happy.

Like you, we understand customers.

And we know how important our role is in your customer’s buying experience.
At ANC, we blend over 100 years of first-class service, expertise and resilience with the latest technology and approaches to meet today’s expectations for delivery quality, convenience, and speed.