Technology that enables choice, transparency and certainty
One thing drives our ongoing investment in technology and innovation. ANC’s boundless ambition to take delivery experiences to an unchartered level of excellence.
As an ANC client, you immediately gain access to, and benefit from, a Freight Management System (FMS) behind some of the biggest and busiest customer-centric companies in Australia.
Our proven logistics technology is designed to deliver you better customer experiences and greater ROI through choice, transparency, and certainty.
Technology + CX
In an environment where CX underpins repeat purchase, our technology enables choice, transparency and certainty for you and your customers.
Benefits of choosing ANC
Choice for Customers with ANC uPlan
- Allows customers to choose their own delivery window.
- After purchasing, customer receives an SMS with link to short online form confirming delivery address, property information and preferred date and delivery time window.
- Customers enjoy this convenience – 78% choose their delivery window within 60 minutes of receiving the SMS and 97% within 24hrs.
Transparency with Next Stop SMS
- Customer receives an SMS confirming time and location of their delivery
- Also receive details of their driver, including photo ID.
- Drivers en-route to customer send another message confirming precise delivery details.
- Enhances the connection and trust between you, your customer and ANC by removing the frustration around time delay.
“Next Stop creates a positive relationship with our customers. Even before our driver lands at their front door we’ve heard that customers are outside, ready and waiting.”
Certainty with Real Time Track & Trace
- Reduce cost
- Visibility across the entire delivery experience
- Promoting self-serve adoption reducing friction
- Customer can call or message driver directly
- ETA within minutes
Empower your dedicated fleet with DX Connect Mobile App
- Mobile app with clear visibility of the delivery at all stages including special instructions
- Add event codes, use maps, barcode scanning, POD signatures and geo-tag photos
Gain an end-to-end Freight Management System
- Designed specifically to connect your team and our team with your customers.
- Unique FMS dashboard to access job details from the map drop points.
- Visibility of driver location makes communication easy throughout the supply chain.
See how our technology works for you
Client integration automating data transfer
Our technology integrates seamlessly into your POS creating real-time visibility and enhanced customer experience.
Simple but effective information architecture
Information architecture designed to automate manual tasks, optimise routes and enhance information security, in real time. Stakeholders across the ecosystem have visibility of consignments from point of pickup to delivery.
When the customer completes their ANC uPlan survey this adds the order to the driver’s delivery schedule for a pickup from the retailer warehouse and delivery to the customer’s home on the chosen date and time
Our drivers access this information through our proprietary DX Connect App.
The driver collects all relevant daily orders from the retailer’s warehouse and begins the daily delivery round.
Our drivers are awesome at sticking to their delivery schedule but sometimes life (and traffic) gets in the way. To manage customer expectations, our drivers send a message when they’re en-route using Next Stop SMS.
ANC uPlan and Next Stop SMS personalises the delivery experience for customers. It removes the cost implications and frustration of time-consuming customer enquiries for client and ANC.
Take your delivery experiences to a new level of excellence
Want to know more about ANC’s technology?
We deliver to retail customers on behalf of some of Australia’s biggest retail and ecommerce brands. We’re not afraid of upstream integration in the fulfilment process to maximise efficiency, experience and repeat purchase.
Everything we do is about creating world class customer experiences when we deliver your products to the customer’s door. We don’t just take care of the last mile; we go the extra mile.
We’re proud of our history, but our future is electric! We’ll show you how our commitment to fleet conversion, recycling and zero emission delivery can help you achieve your sustainability goals.
Great CX wouldn’t be possible without the right technology. Our technology investments are all about keeping you informed, our drivers on time, and your customers happy.