Ross D’Urso – ANC
Ross D'Urso
Major Account Manager (NSW)

What do you do at ANC?

I look after the day to day operations of some of our major clients such as Bunnings (Northern Region), Barbeques Galore, Pet Circle, Ceva and Telstra. This includes visiting our clients sites and dealing with issues as they arise. I also help train this staff in using our systems, review monthly KPI results with key management.

Transport career experience?

My experience has been gained with ANC. I started in 2013 as a point to point courier, then to a back-up driver for a number of their business units, while still doing ad-hoc work, including Bunnings, Ikea, Mitsubishi, Bunzl, Fuji Xerox, Vet run, Iron Mountain and many others. The last 3 years were spent as a run driver for Iron Mountain. I was then a Driver Performance Manager for the following 18 months before moving into my current role.

Favourite part of your job?

Watching our teams across the different business units learn and grow to resolve issues, overcome challenges and exceed the expectations of our clients and their customers.

How would you describe ANC if it was a person?

Someone who listens and wants each individual to achieve their best.

What do you like to do when you are not working?

Cooking, reading and magic.

How do you help ANC deliver extraordinary experiences?

By resolving the day to day issues of my client base and meeting their challenges and exceeding them.

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