What do you do at ANC?
I’m an Owner Driver with a 2-tonne van, delivering for clients such as Bunnings.
Transport career experience?
I am new to the transport industry, making the career change after 16 years as an Insurance Underwriter. I was sick of being stuck in an office. I had a large 2-tonne van and was able to commence work immediately with ANC, after the onboarding and safety training.
Favourite part of your job?
I love the freedom. It is enjoyable and relatively stress free. I enjoy being in control of how I manage my day, my route, when I take breaks and just working things out for myself. I really enjoy the relationships you build up with the clients. There’s lots of banter with the Bunnings crews across Adelaide, we can all have a good laugh. Most people are glad to see you because they’ve ordered something online and they can’t wait to the goods.
What do you like to do when you’re not working?
I love to go to the beach and swim, mainly swim up and down the Brighton coast. I try not to go too deep to make sure I avoid the sharks. When on dry land I enjoy restoring furniture.
What do you think delivering extraordinary experiences means?
Our role is to ensure the goods are delivered in great condition, in a timely way. Calling ahead and making sure the customer knows you’re coming gives them peace of mind. When a customer might be anxious, our role is to put them at ease. We have to be advocates for our clients and ensure the customer is satisfied.