What you do at ANC?
I am responsible for ensuring we meet ANC’s standard of delivery excellence to protect our clients brand and delight the customers. Our operational capabilities are diverse, demanding expertise across hardware, white goods, electrical and premium furniture, so no day is ever the same. Working closely with my State Managers, we support our national team of 1,000+ employees and contractors to safely and meticulously deliver into homes, workplaces, schools and hospitals with professionalism and care.
Transport career experience?
I have worked for ANC, or one of its affiliated companies, since 1993 and have been in my current role since 2018. I started working as a booking clerk before moving into accounts receivable/payable, payroll and ultimately senior management.
Favourite part of your job?
Helping customers solve their delivery challenges. I enjoy nutting out a problem to see how ANC can provide a solution to the seemingly impossible. I also like interacting with my ANC team mates around Australia. It is always invigorating to hear about new ways of doing things and sharing strategic transport solutions.
How would you describe ANC if it was a person?
ANC is like a best friend. It’s always been there and I can see us growing old together.
What do you like to do when you are not working?
Spending time with my family, particularly my kids. Contributing at the grass roots of my community is important so I volunteer on a number of state sporting associations and set an example to my children about the value of giving back. I also enjoy tenpin bowling and walking Memphis, our English Staffy.
How do you help ANC deliver extraordinary experiences?
My role is to empower my team. Ensure they understand where we are going, our goals and their critical individual roles. I also provide them with the tools and training to execute to our high standard and provide feedback (both good and constructive) so we maintain the highest level of customer service – and delivery service – that our clients expect.