What do you do at ANC?
I’m an Owner Driver, delivering for clients including Bunnings and Pet Circle.
Transport career experience?
I have been a commercial pilot since 2004, and most recently a First Officer flying 737’s both internationally and domestically. However, I was a delivery driver and factory hand while becoming a pilot, so know the transport industry quite broadly. Being an Owner Driver is now my primary profession, and it enables me to fly every 45 days so I can retain my flying qualifications for when the industry reopens in 12-24 months.
Favourite part of your job?
I feel like Santa Clause, being able to deliver something the customer has been wanting, needing, waiting for. The customers are always so keen to receive what they ordered. I particularly like delivering to the older customers where you can always help them a little bit more. Recently some people have not had much interaction with other so it’s nice to provide that while making a delivery.
What do you like to do when you’re not working?
I love to spend as much time with my two young boys as possible because I use to go away so much as a pilot. I especially enjoy getting involved with their rugby league and taking them fishing.
What do you think delivering extraordinary experiences means?
I find it’s important to introduce yourself, be happy and helpful. The difference between “here’s your parcel”, or “can I carry it to the back yard for you” is phenomenal, especially to the elderly. Time is money but a repeat customer is higher value.