What do you do at ANC?
I am a Delivery Experience Lead, working closely with our key accounts to maintain the link between the Sales and Operations.
Transport career experience?
I started at ANC in 2009, working for two years as a Business Development Manager. I then transferred into the Call Centre (truck and courier dispatch areas) to implement efficiencies and improvements in this critical department. I subsequently progressed to Fleet Services Manager and then Operations Manager. Highlights include watching the business grow and helping establish the ANC Western Australia team and office functions.
Favourite part of your job?
3.Assisting my colleagues in rectifying issues that arise daily in this type of dynamic business, and developing strategies and best practices to ensure we don’t get repeat problems.
What do you like to do when you are not working?
Relaxing at home with the grand children and family. I also volunteer with the local Country Fire Service which I enjoy.
What do you think delivering extraordinary experiences means?
In our industry, making a delivery that the customer can’t believe we can do, and when its done on time, in full, they are ecstatic, which makes it all worthwhile.