What do you do at ANC?
I am the National Manager Innovation & Improvement.
Transport career experience?
Started my transport industry career in 1979 as a Fleet Flyers courier for 11 years, before working my way up to Sales Manager and then Operations Manger. After starting with ANC In 2009 I was appointed General Manager of NSW Operations and in 2012 promoted to General Manager of NSW.
Favourite part of your job?
Working with the people of ANC and being part of a successful team. I like being a winner!
How would you describe ANC if it was a person?
They would be very ambitious, perhaps on steroids and at times, difficult. ANC needs a good support team to slow them down and keep them under control
What do you like to do when you are not working?
I am very passionate about family, my pets and staying active and fit. My family life and fitness are a great way to free my mind from work once the day or week is done.
How do you help ANC deliver extraordinary experiences?
Coming from my background as a delivery driver, I really try to put myself in their shoes. I won’t ask a driver to do something that I wouldn’t have done. I help drivers understand how important their role is and believe they should be rewarded for their efforts fairly. Providing the right driver training is vital too. A happy, confident, knowledgeable driver is a key ingredient for a happy customer and extraordinary delivery experience.