What do you do at ANC?
I’m an Owner Driver delivering for Bunnings, Barbeques Galore and Telstra. I love the variety, from a big barbeque to a box of nails or nine doors.
Transport career experience?
Before joining ANC, I was an Audio-visual Technician working in live events for 10+ years. I worked for international acts touring Australia, the corporate sector and most recently, I spent the past six years in the hospitality sector. My industry got hit hard by COVID. Back in March 2020, within a week my entire calendar became empty as every event was cancelled. I needed to do something and wanted to be in an industry that is customer focused because I enjoy meeting different people and making sure everyone is happy.
Favourite part of your job?
I love being out and about, and every day is different. I get to meet and interact with different people including customers, the team at ANC including other contractor Owner Drivers. What I like most of all are the interactions with the customers who are happy to see you because you’re delivering something they need.
What do you like to do when you’re not working?
I enjoy spending time with family and friends, and getting out on the motorbike on a nice day.
What do you think delivering extraordinary experiences mean?
Making sure you meet the expectation of not only the customer but the client you are delivering for. This includes being punctual, well presented and friendly, and always with a smile on your face. You want to leave a positive lasting impression with every customer.