What you do at ANC?
My primary task is to support the General Manager and team of National Account Managers and Business Development Managers with whatever they need to effectively fulfill their roles and service our clients. I also maintain our client’s transport and logistics KPI reports, analyse data for tenders and manage the Power BI reporting system.
Transport career experience?
I have over ten years experience in customer service and worked as a Personal Assistant for eight years. I started at ANC in 2010 in customer service and since then I have gained extensive knowledge from working in different teams on different projects during my time at ANC.
Favourite part of your job?
The wonderful people that I get to work with. We really do have a great team at ANC.
How would you describe ANC if it was a person?
Friendly, family orientated and fair. If you look after ANC, then ANC will look after you. They really do care for and value the team. No one here is just a number.
What do you like to do when you are not working?
Spending time with my family, we love to go out on little adventures and give our daughter Kara lots of new and exciting experiences. I also enjoying going for walks with my dog Koda. My favourite time of the day is when everything is done, sitting down to watch a good TV show or movie.
How do you help ANC deliver extraordinary experiences?
Through our detailed transport delivery analysis and reports I get invaluable insight into how things are tracking – to help our delivery drivers and clients make continuous improvements. It can be delivery times, best routes, demurrage and many other measurements. For the client, the information will often drive costs down and performance up. And for drivers the data presents opportunities to spend less time waiting, and more time doing extra deliveries and earning more. A win win for everyone involved.