SAFE DELIVERIES during COVID-19 + Complex Deliveries
Our objective is delivery excellence while protecting the safety and health of everyone during COVID-19.
Please ensure you read and understand the following Options, Steps and Questions, prior to your delivery.
Please note changes to delivery procedures for Greater Brisbane QLD and the Northern Beaches Sydney (read below).
Please ensure physical distancing of 1.5m from our delivery professionals, good hygiene and self-isolation if you’re unwell. These measures protect our delivery professionals, yourself, your families and our families. We can only beat COVID-19 if we all work together.
OPTION 1 – Front Door Delivery
ANC will deliver to your front door, inside your front door or into your garage, to minimise entry or time onsite. We consider this the safest delivery during COVID-19, and recommend it.
OPTION 2 – Into Home / Onto Site Delivery
If you require ANC’s delivery professionals to enter your home/site, please prepare for these two critical steps prior to your delivery. It is important you answer all questions honestly. Please see below.
Please note: you DO NOT NEED TO RESPOND to the SMS, as our delivery team will work through these questions on arrival.
OPTION 2 DETAILS – critical steps and questions
On arrival, before entering your home / site
It is important you answer all questions honestly.
Q1. Can you please confirm it is safe to enter your home/site because no one has or is at risk of Coronavirus?
Yes – It is safe to enter our home/site. We do NOT have Coronavirus; we have not been in close contact with a known COVID-19 case; we are NOT in self-isolation; we are NOT unwell with NO signs of cough, fever, runny nose, shortness of breath, respiratory illness; we have NOT travelled overseas in the past 14 days.
No – Do not enter our home/site. Someone has or may have Coronavirus.
If you answer No, please stay inside and our delivery team will leave your goods at the front door for you to collect once they have safely departed. If leaving the goods at the front door is not possible, our delivery professionals will call their Manager for advice.
If you answer Yes, to all questions, confirming it is safe to be onsite, the ANC delivery team will proceed to Step 2.
Entering your home / site to deliver the goods
Q1. Are happy for the delivery team to enter your site?
Please confirm Yes or No.
Q2. Is the ANC delivery team happy to enter your site based on a site assessment of no evidence of coughing or sneezing.
The delivery team will confirm Yes or No.
If your answer Yes, the delivery team will enter your site, as safely and efficiently as possible, and deliver your good to the closest suitable location. The recipient must ensure physical distancing, with only one person onsite within 1.5 metres of our delivery team.
If the delivery team answer No, please respect their assessment and stay inside while they will call their ANC Manager for advice.
- Customer ensures Old Comparable Product removed prior to delivery
- ANC delivers to kitchen/laundry, unpacks, connects to hoses and power, removes packaging
- Furniture Assembly including Unpacking
- Removal of Old Comparable Product
All complex deliveries will be completed with hygiene and cleaning according to the ANC Complex Deliveries Guide including hygiene and cleaning processes.
Please note: ANC does not currently provide assembly and installation services on IKEA products.
Physical Distancing 1.5m from Others
Everyone involved in the delivery must ensure physical distancing by maintaining 1.5 metres from others wherever possible.
These measures are most important for people over 60 and those with chronic disease. Most of us have loved ones in this demographic, so please take care.
Contactless Proof of Delivery
During COVID-19, ANC will substitute proof of delivery signatures with this effective, safe alternative.
- driver takes photos of goods on site, GEOTAGGED FOR PROOF OF LOCATION
- driver types into their own device the recipient’s name or an X in place of the signature.
All ANC delivery procedures are to protect people and processes as we all do our absolute best to maintain consistent operational delivery excellence during COVID-19.
Thank you for your patience and care
Thank you for your support of these important safety steps as we all try to minimise the spread of Coronavirus. Thank you for your care and commitment to protecting everyone’s wellbeing.
For further questions, please contact our Customer Service Centre on 13 20 88.