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Due to Coronavirus (COVID-19), ANC is adopting social distancing (1.5m from others) and other activities to protect everyone throughout the delivery.

Our objective is to continue our delivery excellence, while minimising human-to-human contact, to protect the safety and health of everyone. Please ensure you read and understand the following Options, Steps and Questions.

OPTION 1 – the safest, recommended
ANC will deliver to your front door, inside your front door or into your garage, to minimise entry or time onsite.

OPTION 2 – with two critical steps
If you require ANC to enter your site, please prepare for the following two steps in preparation for your delivery.

It is important you answer all questions honestly.

OPTION 2 DETAILS – critical steps and questions

Step 1

On arrival, before entering the site

It is important you answer all questions honestly.

Q1. Please confirm that no one onsite has or is at risk of Coronavirus?
Yes – no one onsite has or is at risk of Coronavirus:
We do NOT have Coronavirus.
We are NOT in self-isolation.
We have NOT travelled overseas in the past 14 days.
We are NOT unwell with NO signs of cough, fever, runny nose, shortness of breath, respiratory illness.

No – Someone has or may have Coronavirus.

If you answer No, please stay inside and our delivery team will leave your goods at the front door for you to collect once they have safely departed, or call their Manager for advice, if leaving at the door is not possible.

If you answer Yes, to all questions, confirming it is safe to be onsite, the ANC delivery team will proceed to Step 2.

Step 2

Entering the site to deliver the goods

Q1. Are happy for the delivery team to enter your site?
Please confirm Yes or No.

Q2. Is the ANC delivery team happy to enter your site based on a site assessment of no evidence of coughing or sneezing.
The delivery team will confirm Yes or No.

If your answer Yes, the delivery team will enter your site, as safely and efficiently as possible, and deliver your good to the closest suitable location.

The recipient must ensure social distancing – only one person onsite within 1.5 metres of the delivery team.

If the delivery team answer No, please respect their assessment and stay inside while they will call their ANC Manager for advice.

Step 3

Complexed Deliveries during Phase 2 – Shutdowns


  • Installations
    • Customer ensures Old Comparable Product removed prior to delivery
    • ANC delivers to kitchen/laundry, unpacks, connects to hoses and power, removes packaging


  • Furniture Assembly including Unpacking
  • Removal of Old Comparable Product**
    **Exception: JB Hi-Fi, The Good Guys, IKEA and Miele deliveries include removal of Comparable Old Products, with a very strict cleaning regime.

Thank you for your support in our implementation of these important safety steps as
we all try to minimise the spread of Coronavirus and protect everyone’s wellbeing.

Any questions, contact our Customer Service Centre on 13 20 88.

Social Distancing during COVID-19

Social distancing is a critical protective measure to reduce the spread of COVID-19. Everyone needs to take personal responsibility for social distancing measures including:

  • staying at home when unwell
  • avoiding non-essential gatherings
  • keeping a distance of 1.5 metres between people, whenever possible
  • minimising physical contact.

These measures are most important for people over 60 and those with chronic disease. Most of us have loved ones in this demographic, so please take care.

These simple social distancing measure are to the benefit of EVERYONE – you, your family and friends, your community, and of course, your ANC delivery teams.

Proof of Delivery

During the COVID-19 Shutdown Phase, ANC will substitute proof of delivery signatures with this effective alternative.

  • driver takes photos of goods on site, GEOTAGGED FOR PROOF OF LOCATION
  • driver types into their own device the recipient’s name.

This change and other activities ANC is implementing are to protect people and processes as we all do our absolute best to maintain consistent operational delivery excellence.

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