COVID-19 DELIVERY PROCEDURES | ANC

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SAFE DELIVERIES DURING COVID-19

SAFE DELIVERIES DURING COVID-19

Due to Coronavirus (COVID-19), ANC is adopting social distancing (1.5m from others) wherever possible.

Our objective is to continue our delivery excellence, while minimising human-to-human contact, to protect the safety and health of everyone throughout the delivery process. Please ensure you read and understand the following Options, Steps and Questions.

OPTION 1 – the safest option
If the ANC delivery team DO NOT NEED TO ENTER YOUR SITE, please advise them of a safe, appropriate location where they can leave your goods.

 

OPTION 2
If you require ANC to enter your site, please prepare for the following three steps in preparation for your delivery.

Overview

Step 1

On arrival, before entering the site

Q1. Please confirm that no one onsite has or is at risk of Coronavirus?

Step 2

Entering the site to deliver the goods

Q1. Are you happy for the delivery team to enter your site?
Q2. Is the ANC delivery team happy to enter your site based on a site assessment of no evidence of coughing, sneezing.

Step 3

Installations and Assemblies

If you and the delivery team are happy to proceed with installations and/or assemblies, we ask the recipient to ensure as much social distancing as possible, with people onsite not within 1.5 metres of the delivery team.

It is important you answer all questions honestly.

Detailed step by step procedure

Step 1

On arrival, before entering the site

Q1. Please confirm that no one onsite has or is at risk of Coronavirus?
Yes – We do NOT have Coronavirus, we are NOT in self-isolation, we have NOT travelled overseas in the past 14 days.
No – Someone has or may have Coronavirus.

If you answer No, please stay inside and our delivery team will leave your goods at the front door for you to collect once they have safely departed, or call their Manager for advice, if leaving at the door is not possible.

If you answer Yes, to all three questions, confirming it is safe for our team to be on site, the ANC delivery team will proceed to Step 2.

Step 2

Entering the site to deliver the goods

Q1. Are happy for the delivery team to enter your site?
Please confirm Yes or No.

Q2. Is the ANC delivery team happy to enter your site based on a site assessment of no evidence of coughing or sneezing.
The delivery team will confirm Yes or No.

If your answer Yes, the delivery team will enter your site, as safely and efficiently as possible, and deliver your good to the closest suitable location.

If the delivery team answer No, please respect their assessment and stay inside while they will call their ANC Manager for advice.

Step 3

Installations and Assemblies

If you and the delivery team are happy to proceed with installation and/or assembly, based on Yes to Step 1 and Step 2, we ask the recipient to ensure as much social distancing as possible, with people onsite not within 1.5 metres of the delivery team.

Alternative Assembly Locations
Please consider an alternative safe place for our delivery team to unpack and assemble your goods e.g. outside, in the garage, on a verandah.

Alternative Installation Solutions

Please consider if ANC can deliver the goods and you can organise the installation.

Thank you for your support in our implementation of these important safety steps as
we all try to minimise the spread of Coronavirus and protect everyone’s wellbeing.

Any questions, contact our Customer Service Centre on 13 20 88.

Social Distancing during COVID-19

Social distancing is a critical protective measure introduced to reduce the spread of COVID-19. Everyone needs to take personal responsibility for social distancing measures including:

  • staying at home when unwell
  • avoiding non-essential gatherings
  • keeping a distance of 1.5 metres between people, whenever possible
  • minimising physical contact.

These measures are most important for people over 60 and those with chronic disease. Most of us have loved ones in this demographic, so please take care.

These simple social distancing measure are to the benefit of EVERYONE – you, your family and friends, your community, and of course, your ANC delivery teams.

Proof of Delivery

During the COVID-19 outbreak, ANC will substitute proof of delivery signatures with this effective alternative.

  • receiver signs a piece of paper, original order docket or a blank piece of paper
  • driver takes photos of goods on site with signed paper, GEOTAGGED FOR PROOF OF LOCATION
  • driver types into their own device the recipient’s name.

This change and other activities ANC is implementing are to protect people and processes as we all do our absolute best to maintain consistent operational delivery excellence.

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