What you do at ANC?
I oversee the day-to-day running of the Perth operation and make sure we meet our financial, operational and cultural objectives. I work closely with my team to create a nurturing and enjoyable working environment so we can provide exceptional delivery experiences to our partner clients. I also work closely with many of our key partners and national executive team.
Transport career experience?
I have worked for ANC, or one of its affiliated companies, since 1993 and have been in my current role since 2003. I started working as a booking clerk before moving into accounts receivable/payable, payroll and ultimately senior management.
Favourite part of your job?
Helping customers solve their delivery challenges. I enjoy nutting out a problem to see how ANC can provide a solution to the seemingly impossible. I also like interacting with my ANC team mates around Australia. It is always invigorating to hear about new ways of doing things and sharing strategic transport solutions.
How would you describe ANC if it was a person?
ANC is like a best friend. It’s always been there and I can see us growing old together.
What do you like to do when you are not working?
Spending time with my family, particularly my kids. Contributing at the grass roots of my community is important so I volunteer on a number of state sporting associations and set an example to my children about the value of giving back. I also enjoy tenpin bowling and walking Memphis, our English Staffy.
How do you help ANC deliver extraordinary experiences?
My role is to empower my team. Ensure they understand where we are going, our goals and their critical individual roles. I also provide them with the tools and training to execute to our high standard and provide feedback (both good and constructive) so we maintain the highest level of customer service – and delivery service – that our clients expect.