Daniel Ling

What do you do at ANC?

I am responsible for the allocation and follow up of all customer work in Western Australia.

Transport career experience?

I joined ANC in 2003.  I started as a booking clerk and over the years have built up my skills and knowledge as an Operator/Dispatcher, Administrator, Warehouse Assistant and Fleet Controller, Client Services Manager, Operations Manager and now Allocator for Western Australia

Favourite part of your job?

The interesting people. I’ve been fortunate to make and maintain relationships and friendship with a great bunch of clients and delivery drivers.

What do you like to do when you are not working?

Spending time with my family. And out on the pitch with my second family – my indoor and outdoor cricket teams!

How do you help ANC deliver extraordinary experiences?

Understanding and respecting that each person in the business is as important as the next. I know first-hand how important it is that everyone behind the scenes is pulling in the same direction. It means drivers feel confident, happy and able to build strong relationships with the customers they see day to day. And everything seems possible when you start with a smile.

Dilbagh Singh

What do you do at ANC?

I am a Driver at ANC, and proud to be called a Delivery Professional.

Transport career experience?

I have had a wonderful experience working at ANC for over six years. ANC is a great company to work for and all the members of ANC are great people to work with.

Favourite part of your job?

Meeting my team members every morning and all the regular customers I connect with throughout the day is fun and exciting.

What do you like to do when you are not working?

ANC is great company to work for and I have had the best experience of my life. It is my pleasure working for such an amazing company with amazing people.

What do you think delivering extraordinary experiences means?

Delivering an extraordinary experience means you commit to the customers and team members, not yourself. It means you go above and beyond what the other person expects and take an extra step to make them feel that this is the best experience they ever had.

Duran Nadas

What do you do at ANC?

I am an Onsite Transport Manager. I have been with ANC since 2018 when my family and I moved to Australia from South Africa seeking better opportunities for our children. This plan took nearly five years to come to fruition. My gratitude to the ANC family for affording me the opportunity of an interview and a role.

Transport career experience?

Before moving out to Australia, I worked in the transport industry in South Africa in a similar operations role for more than nine years. Prior to that I worked in IT for ten years.

Favourite part of your job?

Definitely working with our clients. We have a unique relationship and I enjoy playing my part in ensuring its longevity.

How would you describe ANC if it was a person?

A very considerate person irrespective of who you are and your experience. Someone who is willing to give you a go when offers may not.

What do you like to do when you are not working?

Most importantly spending time with my family. I also enjoy playing the guitar and painting. Back in South Africa I started off giving my canvas paintings to clients of my brother’s home improvements business as a gift, slowly but surely the interest in my art grew and i was then able to sell them and make an income from my hobby. I hope to make a name for myself here in Australia one day too.

How do you help ANC deliver extraordinary experiences?

Maintaining relationships between ANC and our client by going above and beyond to ensure our service exceeds their expectations.

Hassan Riaz

What do you do at ANC?

I’m a Principle Contractor (PC) with three vans on the ANC fleet including one 2-tonne van and two 1-tonne vans. I drive one van and engage other drivers in the other vehicles. We’re doing home deliveries for Bunnings and a couple of other ANC clients.

Transport career experience?

I started as a student from Pakistan with one bag and no money. Slowly, slowly, I have built up my skills and business. Starting with ANC changed my life. In 2017 I was engaged by another Principle Contractor (PC) as a driver. I enjoyed it so much that in 2019 I bought my own vehicle and now I have three on the fleet.

Favourite part of your job?

I like the physical work involved in loading, unloading and delivering. The best thing is going to different places and meeting different people. And I am learning a lot about building materials and timber. It gives me ideas about what I can do to my own home renovations and landscaping by talking to the team at Bunnings and hearing about what the customers are working on.

What do you like to do when you’re not working?

First and foremost I love to spend time with my baby daughter. I also love to do the gardening. And believe it or not, more driving to discover more new places.

What do you think delivering extraordinary experiences means?

Delivering extraordinary means serving different people and their different needs with extra care. I try to make sure they appreciate my service, especially when older people ask for some extra help. They don’t expect this and when I offer an “I can do that”, their appreciation is amazing. I love the customer feedback.

Hugo Stabio

What do you do at ANC?

I am an Owner Driver with ANC working on Samuel Smith & Sons, a wine wholesaler and importer. I started off in a Budget hire vehicle, but after a couple of weeks, when I understood the job and realised I liked the team so much, I bought a brand new 2020 Toyota Hiace van.

Transport career experience?

I’m new to the industry. Previously I was a Wine Broker, negotiating and brokering for Australian and Argentinian wineries. My ability to be a Wine Broker closed down when the international borders closed down with COVID-19. In a unique way, I am still brokering wine, but as an Owner Driver with ANC working on Samuel Smith & Sons who are a wine wholesaler and importer.

Favourite part of your job?

The freedom is very important. I love being out on the road, and won’t be going back to a desk job. As an Owner Driver you are an entrepreneur with your own business which is fun. I had my own business in the past and the biggest challenge was finding clients, but now I have the ANC team giving me jobs. I just have to be organised, on time, ready to go. It is easy.

What do you like to do when you’re not working?

I like sport a lot. I use to play but now I’m older I just follow rugby union and AFL. I am also very social so spend lots of my time with friends.

What do you think delivering extraordinary experiences means?

You have to deliver, it is a little mission. You must arrive on time and make sure the client and their customers are happy. I use to worry about things in my life, but in this job, an empty van, when the customers have their goods, with everyone safe, then everyone is happy. Life is simple.

Jack Freeland

What do you do at ANC?

I am a delivery driver with a van working predominantly for our client IKEA plus I fulfil ad-hoc deliveries for Bunnings and Pet Circle. I have proudly been at ANC since mid 2019 and I am one of the youngest drivers in the fleet.

Transport career experience?

Prior to joining ANC, I worked at Bunnings as a dockhand operating a forklift and unloading trucks. 

Favourite part of your job?

All the interactions throughout the day with the people I work with, those at the DC and also the customers. I thoroughly enjoy the different conversations and banter that each day brings. 

What do you like to do when you are not working?

I live an extremely busy life. When I am not working I am always out helping others. I have plenty of hobbies, having recently purchased a motorbike I enjoy every opportunity to take it out for a ride. 

What do you think delivering extraordinary experiences means?

By always thinking from the perspective of the customer, following procedures and going above and beyond to ensure each delivery experience is completed to the best of my ability. A happy customer at the end of the day is what I strive for. 

 

Jasmin Caguntas

What you do at ANC?

I am an Administrative Support Supervisor. I look after a team of assistants and make sure that the daily workflow in our department is seamless.

Favourite part of your job?

Within almost a year of joining ANC as an Administrative Assistant, I was promoted to the Administrative Support Supervisor. That was definitely a highlight.

What I like best with my job is that I get to work with awesome colleagues. They are very professional, also down to earth and genuinely care for each other.

What do you like to do when you are not working?

I enjoy spending quality time with my loved ones, whether it be going out for dinner or a walk in the park I always try to make my days off truly special.

How do you help ANC deliver extraordinary experiences?

It means going the extra mile and doing my part effectively and efficiently. Its providing astonishing results and motivating the team to perform better for our internal and external customers.

Jason Pryce

What do you do at ANC?

I have been a contractor Owner Driver with ANC since 2007. These days I am delivering for clients including Blackwoods and Telstra. I know the customers really well which means we have great rapport together.

Transport career experience?

Prior to joining ANC I was also in transport and commercial furniture moving.

Favourite part of your job?

I love being my own boss. Being my own gig, if I stuff up it is my mistake, my problem, which is very self-motivating. The feedback is all on my shoulders so I am very thorough and very reliable, which transfers to the great customer feedback I get and longevity with ANC. I love the customer service side of every delivery, it’s very social. Being out and about, seeing different people, especially when you build up a rapport and can share a joke, this is my ideal. I also really appreciate the fact that when I complete my deliveries, I don’t take my work home at night, which makes it less stressful.

What do you like to do when you’re not working?

It’s all about relaxing. Our home backs onto a park so I like to go there and hit some golf balls with my young son. I love to take my Harley out and cruise into the hills, or do some home renovations.

What do you think delivering extraordinary experiences means?

Making sure the customer receives what they expect, on time with a great attitude, in good condition. Time is valuable to everyone.

John Barbaro

What do you do at ANC?

I’m the National Account Manager for Bunzl, Barbeques Galore, WSI and Laminex, plus the State Account Manager for The Good Guys and JB Hi-Fi. I have been part of the ANC family since early 2019.

Transport career experience?

I’ve worked in logistics for 28+ years across different roles including Account Manager, Project Manager, Depot Manager and Regional Manager. My role prior ANC was the Account Manager of a high profile fashion account.

Favourite part of your job?

It would have to be the people. Moving from a big business environment that was impersonal to a big business that has a family culture has been a positive and rewarding change. At ANC, we truly work as a team rather than as individuals. I am surrounded by people willing to help and wanting to achieve goals collectively.

How would you describe ANC if it was a person?

The one you seek out for advice, honesty, guidance and can openly talk to about any issue.

What do you like to do when you are not working?

I am a car enthusiast, Formula One and V8 Supercars are my passion. Following Formula One means lots of late Sunday nights watching races from all over the world and I have been lucky enough to attend some of the major ones while travelling. I follow the local Supercar racing religiously, and enjoy watching the major races like Bathurst. I am lucky enough to own a couple of the road going versions of the racing cars as well.

How do you help ANC deliver extraordinary experiences?

At ANC, it is a team effort. As the National Account Manager, my role is helping the client to achieve the best possible experiences by representing ANC well, and developing the best possible business relationship. This includes introducing more productive ways of working together and innovations. Extraordinary experiences are achieved by the flow on of a positive client relationship all the way through to the customer.

Johnny Mak

What do you do at ANC?

I am a Driver Team Leader and Principle Contractor Owner Driver driving a 2-tonne van for our client Pet Circle in WA.

Transport career experience?

Before joining ANC, I worked as a Courier for eight years delivering pharmaceuticals. Prior to that I was a Store Manager for a fast-food outlet. Both these roles set me up with important skills such as people management, customer service, and important health and safety standards. These attributes help me be an effective Principle Contractor Owner Driver and now, Driver Team Leader at ANC.

Favourite part of your job?

The driving. I love being out and about. I also enjoy meeting new people, both customers and clients.

What do you like to do when you’re not working?

I like to spend as much time as possible with my family and friends to balance work and life successfully. I also like to catch up with my work colleagues in a social setting. As for sport, I love to play badminton which is great for fitness and can be quite competitive.

What do you think delivering extraordinary experiences means?

By making the customer the focus. The delivery is sometimes the first interaction they have and I am always aware that I am representing ANC and the client. I always say hello and greet them by their name, offering a personal service where possible is one which they will remember positively.