Andy Queck

What you do at ANC?

I’m the ACT State Manager and have been with ANC for since 2012. As a regional office, I wear many hats from managing the state through to customer service, accounting, allocator, attending monthly client meetings and when needed I also make deliveries. A versatile role where no two days are the same.

Transport career experience?

I started in the late 1990’s as a Courier Driver for DHL. This opened many doors and I soon relocated to the Middle East. My first role was in Dubai as a Customer Operations and Implementation Manager before moving to Jordan as a Road Operations Manager where I would negotiate customs at each border with deliveries being made within hours not days. My last role before moving back to Australia was in Saudi Arabia as the Transport Manager, where I was responsible for over 500 employees. The environment at the time was very volatile with safety my absolute priority. In 2012, I made the decision with my wife to come home to Australia.

Favourite part of your job?

The people. The culture at ANC is next to none. We are lucky enough to work in a business that has a family atmosphere when you know the CEO and MD are only a phone call away and always willing to help. I’m proud of my team. I feel we have the right people in the right roles and we all work in sync.

How would you describe ANC if it was a person?

A person you are proud of. The more you care and nurture, the more they grow and thrive.

What do you like to do when you are not working?

In my spare time, I spend many hours renovating our family home which is rewarding. For relaxation, I enjoy fishing and spending time with our much-loved chihuahua, Mia.

How do you help ANC deliver extraordinary experiences?

Our aim is to maximise customer satisfaction and generate repeat business. For me, delivering extraordinary experiences is going above and beyond our customer expectations.

David Allen

What you do at ANC?

I plan and direct our information processing activities and coordinate the effective implementation and operation of the IT systems. This includes vision and leadership for maintaining present and future technology infrastructure. My team achieves this by delivering the IT strategy and implementing all initiatives for ANC.

Transport career experience?

I have worked in the IT industry since 1990 in various technical and IT management roles. I have worked in several industries including retail, biopharmaceutical and health insurance.

Favourite part of your job?

I am passionate about providing outstanding IT services and enjoy the challenge of operating in a technology focused environment incorporating new technologies, and making collaborative relationships across multiple departments and teams throughout the ANC business to deliver a first rate IT service and provide the necessary tools to achieve this.

How would you describe ANC if it was a person?

I would describe ANC as a friend, who is trustworthy and loyal, who gives you the encouragement to strive to be the best you can be.

What do you like to do when you are not working?

I like spending time with my four children, family and friends. I am a car enthusiast owning a Holden V8 and watching V8 supercars and the inaugural Bathurst 1000. I also like to wind down at times and watch a good movie or some comedies such as Seinfeld, which is one of my favourites.

How do you help ANC deliver extraordinary experiences?

I help to make sure that ANC’s technology platform is delivering the initiatives and continuous improvements for robust, reliable, secure and innovative systems to help improve the customer’s delivery experience for our clients.

Kristian Houe

What you do at ANC?

I am the QLD State Manager.

Transport career experience?

I have worked with ANC since 2016. I enjoy using the operational and logistics experience I gained from the Danish Army, where I was involved in operations in Kosovo and Afghanistan.

Favourite part of your job?

I enjoy that no days are the same, and that I get to work with many different people. I particularly enjoy working with our many delivery professionals (contractors), and I enjoy the day-to-day problem-solving and improving our business operations.

What do you like to do when you are not working?

I enjoy camping, cooking and playing piano.

How do you help ANC deliver extraordinary experiences?

Exceeding expectations – doing things better and more professionally than expected.

Matt Wheatley

What do you do at ANC?

I lead a small but very effective team of safety professionals with my key focus to keep our people safe and our business compliant to various laws and standards.

It’s well known within the transport industry that things change really quickly. This means that my approach to safety management needs to adapt. Often there is a balancing act between “doing the job safely” and providing an operationally and financially viable process or service to our clients.

Safety always comes first as we know.

I also provide WHS, CoR and Contractor Compliance updates and recommendations to ANC’s Managers, Executive Team, Shareholders and our Clients.  I started

Transport career experience?

I started driving heavy vehicles in 1993. In 1996 I began operating road trains and other specialist plant and equipment. In 2001 started a career in the oil industry working for both Shell and BP over serveral years as a tanker driver, I eventually transitioned into a formal training role which is where I was introduced to the world of workplace safety. In 2010 I took up my first formal safety role with Linfox, this is where I really learnt the ropes. Since then I have held many national and regional Safety and Compliance roles across the transport, logistics and manufacturing space.

Favourite part of your job?

Engaging with people and problem solving, working closely with people teaches me a lot every day.

How would you describe ANC if it was a person?

Sylvester Stallone (Rambo/Rocky) focussed, determined, always coming out on top and always finding a way to succeed. (please disregard the bloodshed, explosions and violence)

What do you like to do when you are not working?

I’m a handyman so I love doing my own mechanical repairs and building at home (I hate paying for something I can do myself). I also love my fishing, 4wding and camping.

How do you help ANC deliver extraordinary experiences?

Me and my team treat ANC as an internal customer, we work closely with every part of the business to ensure we have safe yet practical solutions that can be realistically applied in the field and boardroom.

Being realistic is my key to providing real extraordinary experiences.

Sheryl Christensen

What do you do at ANC?

I am the State Manager for NSW.

Transport career experience?

An accountant by profession, I have worked in logistics operations since the mid 90’s joining McPhee Transport and then Finemores, specialising in express parcels, automotive, floor coverings (uglies) and refrigerated, across both transport and 3PL.

Favourite part of your job?

No two days are the same, and there is never a dull moment. Just when you think you can take a breath something else will come onto the radar.

What do you like to do when you are not working?

Spending time with my family, cooking, exercising, watching my son’s sport and discovering wineries.

How do you help ANC deliver extraordinary experiences?

Consistently exceeding expectations whilst managing those expectations.

Abdel Elkady

What do you do at ANC?

I am a crane truck driver at ANC.

Transport career experience?

I have spent 12 years on the ANC fleet and previously worked as a Pantech truck driver. I have worked on lots of contracts including Telstra, Fuji Xerox and IKEA.

Favourite part of your job?

I like the partnership between ANC and our clients, going to new places every day and meeting new people, particularly the staff and customers at Bunnings.

What do you like to do when you are not working?

Spending time with my family and watching soccer. I am a die-hard Arsenal supporter and love to watch the game regardless of how early. I do not have much free time as I work six days a week, so I’m always with my kids on Sunday.

What do you think delivering extraordinary experiences means?

Safety first and foremost by ensuring the product, customer and everyone is safe. Ensuring we meet Bunnings and the customers’ expectations and everyone is satisfied.

Adam Khammo

What do you do at ANC?

I’m primarily focused on Miele. At ANC, I strive to meet our company and client objectives to obtain customer value by providing a professional delivery experience.

Transport career experience?

I have an accounting background, however I made the decision to switch to the transport industry in 2017. The first year in the industry I worked for a large furniture company where I delivered to stores and other warehouses before making the move over to ANC.

Favourite part of your job?

Knowing that I have made a change to our customer’s day. That means being able to deliver and provide exceptional services by taking care of their purchase from the distribution centre to their home, and the critical last mile piece of installation, which many people would struggle to do on their own. I also enjoy meeting new people and interacting with people at work where it’s a friendly and safe environment.

What do you like to do when you are not working?

Spend time with friends and family. Go out to bars, restaurants and go on new adventures (when COVID conditions allow us). I also play football with the boys.

What do you think delivering extraordinary experiences means?

To me, extraordinary experiences means that you go above and beyond to help customers who need it most and especially those in need. There have been times where I’ve had a delivery for a customer who hadn’t paid for installation but wanted our help. When you see things from a different perspective you see there are people who struggle, trying their best to provide for their family. Sometimes a small act of kindness during the delivery process goes a long way and means the world to these families.

Alex Tenner

What you do at ANC?

I am the Major Account Manager looking after National Clients here in WA Bunnings, Barbeques Galore and as well as our locally based clients Zirco Data, Bevchain and Rinnai.

Transport career experience?

I have 29 years experience in the transport industry. At the age of 19 I started my own courier company which I later sold in 2004, that same year I joined ANC. Time really does fly by.

Favourite part of your job?

Meeting face to face, making it personable yet professional and finding solutions for our clients.

How would you describe ANC if it was a person?

Thomas Edison, and his response to a reporter asking him what it felt like to fail 10,000 times during his attempts to invent the commercial light globe,  “ I have not failed once. I have succeeded in proving that those 10,000 ways will not work. When I have eliminated the ways that will not work. I will find the way that will work.” 

What do you like to do when you are not working?

Spending time with my wife & baby daughter, and football, football and more football. 

How do you help ANC deliver extraordinary experiences?

By having the right mindset that there’s always a solution you just have to find it by looking outside the box. 

Amy La Cioppa

What you do at ANC?

My primary task is to support the General Manager and team of National Account Managers and Business Development Managers with whatever they need to effectively fulfill their roles and service our clients.  I also maintain our client’s transport and logistics KPI reports, analyse data for tenders and manage the Power BI reporting system.

Transport career experience?

I have over ten years experience in customer service and worked as a Personal Assistant for eight years. I started at ANC in 2010 in customer service and since then I have gained extensive knowledge from working in different teams on different projects during my time at ANC.

Favourite part of your job?

The wonderful people that I get to work with. We really do have a great team at ANC.

How would you describe ANC if it was a person?

Friendly, family orientated and fair. If you look after ANC, then ANC will look after you. They really do care for and value the team. No one here is just a number.

What do you like to do when you are not working?

Spending time with my family, we love to go out on little adventures and give our daughter Kara lots of new and exciting experiences. I also enjoying going for walks with my dog Koda. My favourite time of the day is when everything is done, sitting down to watch a good TV show or movie.

How do you help ANC deliver extraordinary experiences?

Through our detailed transport delivery analysis and reports I get invaluable insight into how things are tracking – to help our delivery drivers and clients make continuous improvements. It can be delivery times, best routes, demurrage and many other measurements. For the client, the information will often drive costs down and performance up. And for drivers the data presents opportunities to spend less time waiting, and more time doing extra deliveries and earning more. A win win for everyone involved.

Andrew D’Urso

What do you do at ANC?

I’m an Owner Driver delivering for Bunnings, Barbeques Galore and Telstra. I love the variety, from a big barbeque to a box of nails or nine doors.

Transport career experience?

Before joining ANC, I was an Audio-visual Technician working in live events for 10+ years. I worked for international acts touring Australia, the corporate sector and most recently, I spent the past six years in the hospitality sector. My industry got hit hard by COVID. Back in March 2020, within a week my entire calendar became empty as every event was cancelled. I needed to do something and wanted to be in an industry that is customer focused because I enjoy meeting different people and making sure everyone is happy.

Favourite part of your job?

I love being out and about, and every day is different. I get to meet and interact with different people including customers, the team at ANC including other contractor Owner Drivers. What I like most of all are the interactions with the customers who are happy to see you because you’re delivering something they need.

What do you like to do when you’re not working?

I enjoy spending time with family and friends, and getting out on the motorbike on a nice day.

What do you think delivering extraordinary experiences mean?

Making sure you meet the expectation of not only the customer but the client you are delivering for. This includes being punctual, well presented and friendly, and always with a smile on your face. You want to leave a positive lasting impression with every customer.