Abdel Elkady

What do you do at ANC?

I am a crane truck driver at ANC.

Transport career experience?

I have spent 12 years on the ANC fleet and previously worked as a Pantech truck driver. I have worked on lots of contracts including Telstra, Fuji Xerox and IKEA.

Favourite part of your job?

I like the partnership between ANC and our clients, going to new places every day and meeting new people, particularly the staff and customers at Bunnings.

What do you like to do when you are not working?

Spending time with my family and watching soccer. I am a die-hard Arsenal supporter and love to watch the game regardless of how early. I do not have much free time as I work six days a week, so I’m always with my kids on Sunday.

What do you think delivering extraordinary experiences means?

Safety first and foremost by ensuring the product, customer and everyone is safe. Ensuring we meet Bunnings and the customers’ expectations and everyone is satisfied.

Adam Khammo

What do you do at ANC?

I’m primarily focused on Miele. At ANC, I strive to meet our company and client objectives to obtain customer value by providing a professional delivery experience.

Transport career experience?

I have an accounting background, however I made the decision to switch to the transport industry in 2017. The first year in the industry I worked for a large furniture company where I delivered to stores and other warehouses before making the move over to ANC.

Favourite part of your job?

Knowing that I have made a change to our customer’s day. That means being able to deliver and provide exceptional services by taking care of their purchase from the distribution centre to their home, and the critical last mile piece of installation, which many people would struggle to do on their own. I also enjoy meeting new people and interacting with people at work where it’s a friendly and safe environment.

What do you like to do when you are not working?

Spend time with friends and family. Go out to bars, restaurants and go on new adventures (when COVID conditions allow us). I also play football with the boys.

What do you think delivering extraordinary experiences means?

To me, extraordinary experiences means that you go above and beyond to help customers who need it most and especially those in need. There have been times where I’ve had a delivery for a customer who hadn’t paid for installation but wanted our help. When you see things from a different perspective you see there are people who struggle, trying their best to provide for their family. Sometimes a small act of kindness during the delivery process goes a long way and means the world to these families.

Bernie Wheeler

What do you do at ANC?

I am a Ute Driver in WA, delivering predominately for Bunnings Warehouse.
I have been working with ANC since 2016.

Transport career experience?

Prior to becoming a Delivery Professional, my background was quite diverse. After moving to Australia from New Zealand, I was a butcher by trade in the large supermarket chains. I worked my way up to Meat Manager in country WA. We decided to move to Perth when our children were ready to start school, where I took on store management roles. From here I progressed into the corporate offices with a role liaising between the company and suppliers. After reassessing my direction I changed industries and worked for Prime Commercial Laundry supplying to hospitals. After eighteen months, I decided to pursue my interest in becoming a delivery professional. As they say, things are meant to be, my wife worked next door to ANC and asked about the delivery professional roles available, and here I am today.

Favourite part of your job?

Moving over from the corporate world, I really appreciate being out and about driving in the WA sunshine. My favourite part of the job would have to be delivering to the customer. I am lucky enough to meet a lot of different people each day, everyone has a story to tell, it keeps the days interesting and diverse. 

What do you like to do when you are not working?

I love to spend my time with the family and enjoy a good BBQ with friends. Music is a passion of mine, I enjoy unwinding and listening to old vinyl records on the turntable. Travelling is another way I like to spend my free time now that the children are older, we try and make time to do this as often as possible.

What do you think delivering extraordinary experiences means?

Being a delivery driver means you are the last drop in the chain. I believe achieving an excellent experience involves always being professional, helpful, reliable and pleasant. As a delivery professional, we have an opportunity to create the all-important lasting impression, not only for ANC but also for our clients. 

 

Dilbagh Singh

What do you do at ANC?

I am a Driver at ANC, and proud to be called a Delivery Professional.

Transport career experience?

I have had a wonderful experience working at ANC for over six years. ANC is a great company to work for and all the members of ANC are great people to work with.

Favourite part of your job?

Meeting my team members every morning and all the regular customers I connect with throughout the day is fun and exciting.

What do you like to do when you are not working?

ANC is great company to work for and I have had the best experience of my life. It is my pleasure working for such an amazing company with amazing people.

What do you think delivering extraordinary experiences means?

Delivering an extraordinary experience means you commit to the customers and team members, not yourself. It means you go above and beyond what the other person expects and take an extra step to make them feel that this is the best experience they ever had.

Imtiyaz Hussain

What do you do at ANC?

I am a Driver Team Leader for our client Zirco Data in WA. I am responsible for organising, motivating and supporting the team of drivers so we all work proactively in a smart way. I am the communication link between ANC and Zirco Data.  

Transport career experience?

Prior to ANC I have worked as a Sales Manager, Business Development Manager and owner of a mobile phone distribution business. More recently, I worked for a bakery production factory distributing goods around Perth. I am also a qualified security guard.

Favourite part of your job?

Being surrounded by amazing people every day. We are a team that likes to work hard, helping each other to achieve great things for our clients. As their team leader I like to know my team is happy and I have helped them in every way possible. I love being an ANC delivery professional as it keeps me physically and mentally fit.

What do you like to do when you are not working?

I am a family person, I love spending time with my family, be it cooking together, playing board games, watching movies or going on family picnics. I also enjoy reading a good book to broaden my general knowledge and learning.  

What do you think delivering extraordinary experiences means?

Being committed, resourceful and on time. Resolving issues in a timely manner and always trying to give that little bit more than the time before. Each day I approach work with the aim to always make the client happy. This creates a positive flow on effect for both ANC and myself. I know I have succeeded in delivering extraordinary experiences for everyone, if at the end of the day everyone is happy.

 

Jack Freeland

What do you do at ANC?

I am a delivery driver with a van working predominantly for our client IKEA plus I fulfil ad-hoc deliveries for Bunnings and Pet Circle. I have proudly been at ANC since mid 2019 and I am one of the youngest drivers in the fleet.

Transport career experience?

Prior to joining ANC, I worked at Bunnings as a dockhand operating a forklift and unloading trucks. 

Favourite part of your job?

All the interactions throughout the day with the people I work with, those at the DC and also the customers. I thoroughly enjoy the different conversations and banter that each day brings. 

What do you like to do when you are not working?

I live an extremely busy life. When I am not working I am always out helping others. I have plenty of hobbies, having recently purchased a motorbike I enjoy every opportunity to take it out for a ride. 

What do you think delivering extraordinary experiences means?

By always thinking from the perspective of the customer, following procedures and going above and beyond to ensure each delivery experience is completed to the best of my ability. A happy customer at the end of the day is what I strive for. 

 

Kyaw Kyaw a.k.a. KK

What do you do at ANC?

Much of my day is spent delivering an amazing range of IKEA and Fantastic Furniture goods to excited people in their homes. I also source delivery drivers, offsiders and vehicles and help train them so they are compliant and ready to hit the road.

Transport career experience?

I started with ANC in 2013 as a van driver. Today I’m a principle contractor who provides good quality vehicles, drivers and offsiders for ANC’s fleet.

Favourite part of your job?

I love to meet people and make the impossible job possible. I put my whole heart into every job to give clients and customers the best experience.

What do you like to do when you are not working?

If I am not personally driving or off-siding for one of our team, I’m making sure they are happy and coping well with the job for the day. I like to help others get ahead in life so will try to provide them with every opportunity possible.

What do you think delivering extraordinary experiences means?

I want to be a good role model for all of our team. I want to make sure that every customer we deliver to comes away feeling like we have made their day with a smile.

Les Uglik

What do you do at ANC?

I’m a professional driver at ANC.

Transport career experience?

I have been with ANC since 2015, it is hard to believe how fast time has flown.

Favourite part of your job?

I realty enjoy being my own boss and responsible for getting the job done. It’s also great having a support team allocating the work. It means I can focus on getting the delivery there on time and making sure the customer is happy.

What do you like to do when you are not working?

I like to relax with the family. Sometimes we’ll go out for dinner – maybe because I get to be the customer receiving an exciting delivery to the table!

What do you think delivering extraordinary experiences mean?

From the feedback I’ve seen and heard, reliability and politeness mean a lot to customers. Trust and good manners go a long way.

Petrina Greenwood

What do you do at ANC?

I am a delivery driver for ANC Brisbane, delivering for Universal Clothing Brand. I have been with ANC for six years now and love my job. My first two years were spent on the Gold Coast before transitioning to Brisbane.  I have been in Brisbane now for the last four years with a permanent run.

Transport career experience?

Prior to ANC, I worked as a Trades Assistant with my husband who is a builder. We built 12 houses over the time we worked together. I had varied roles during the different stages of building a home from the very start through to the final handover.

Favourite part of your job?

Being out and about on the road is my favourite part of my job.  I have been able to meet many wonderful people in different places around Brisbane. It keeps it interesting as no two days are the same.

What do you like to do when you are not working?

I love to spend my spare time reading and at the beach. I also love holidaying with my husband. Now our children are older, we feel we can travel more freely and try to do so a few times a year.

What do you think delivering extraordinary experiences means?

Delivering to our client expectations, being happy, friendly, reliable and on time. If the client is happy, I think this means we have delivered an excellent experience.

Rodney Watts

What do you do at ANC?

I am a Delivery Driver. I have been working at ANC since 2013, and proud to be the first driver to be engaged when the team in ACT was formed.

Transport career experience?

I have been in the transport industry since the 1990’s with experience as both a truck driver and also as a transport coordinator.

Favourite part of your job?

The ability to be outdoors, meeting new people and most importantly the flexibility to achieve a good work-life balance.

What do you like to do when you are not working?

I love spending quality time with my family and friends. I also enjoy gardening and fishing.

What do you think delivering extraordinary experiences means?

This means everything. It is ensuring that I have a good work ethic and the customer is always happy. Delivering extraordinary experiences is aiming to complete the delivery right the first time.