Daniel Ling

What do you do at ANC?

I am responsible for the allocation and follow up of all customer work in Western Australia.

Transport career experience?

I joined ANC in 2003.  I started as a booking clerk and over the years have built up my skills and knowledge as an Operator/Dispatcher, Administrator, Warehouse Assistant and Fleet Controller, Client Services Manager, Operations Manager and now Allocator for Western Australia

Favourite part of your job?

The interesting people. I’ve been fortunate to make and maintain relationships and friendship with a great bunch of clients and delivery drivers.

What do you like to do when you are not working?

Spending time with my family. And out on the pitch with my second family – my indoor and outdoor cricket teams!

How do you help ANC deliver extraordinary experiences?

Understanding and respecting that each person in the business is as important as the next. I know first-hand how important it is that everyone behind the scenes is pulling in the same direction. It means drivers feel confident, happy and able to build strong relationships with the customers they see day to day. And everything seems possible when you start with a smile.

David Greer

What do you do at ANC?

I am the National Account Manager for Blackwoods in Victoria, Queensland & South Australia. I also manage local national accounts such as Bunnings and Barbeques Galore. I have been with ANC since 2008.

Transport career experience?

I have had many years experience in sales working for FMCG and hospitality companies. Transport is very different from a selling perspective albeit I always ensure we maintain fantastic customer service.

Favourite part of your job?

ANC is like a family and it’s great to turn up each day knowing you are working with great people and a great brand. The relationships that you build with clients along the way is also a great part of the job.

How would you describe ANC if it was a person?

A champion to the transport industry.

What do you like to do when you are not working?

Family, sport and relaxing. I am also heavily involved in local football, as an Assistant Coach of both a men’s and women’s team.

How do you help ANC deliver extraordinary experiences?

Giving the client and the customer an outstanding service.

Dilbagh Singh

What do you do at ANC?

I am a Driver at ANC, and proud to be called a Delivery Professional.

Transport career experience?

I have had a wonderful experience working at ANC for over six years. ANC is a great company to work for and all the members of ANC are great people to work with.

Favourite part of your job?

Meeting my team members every morning and all the regular customers I connect with throughout the day is fun and exciting.

What do you like to do when you are not working?

ANC is great company to work for and I have had the best experience of my life. It is my pleasure working for such an amazing company with amazing people.

What do you think delivering extraordinary experiences means?

Delivering an extraordinary experience means you commit to the customers and team members, not yourself. It means you go above and beyond what the other person expects and take an extra step to make them feel that this is the best experience they ever had.

Duran Nadas

What do you do at ANC?

I am an Onsite Transport Manager. I have been with ANC since 2018 when my family and I moved to Australia from South Africa seeking better opportunities for our children. This plan took nearly five years to come to fruition. My gratitude to the ANC family for affording me the opportunity of an interview and a role.

Transport career experience?

Before moving out to Australia, I worked in the transport industry in South Africa in a similar operations role for more than nine years. Prior to that I worked in IT for ten years.

Favourite part of your job?

Definitely working with our clients. We have a unique relationship and I enjoy playing my part in ensuring its longevity.

How would you describe ANC if it was a person?

A very considerate person irrespective of who you are and your experience. Someone who is willing to give you a go when offers may not.

What do you like to do when you are not working?

Most importantly spending time with my family. I also enjoy playing the guitar and painting. Back in South Africa I started off giving my canvas paintings to clients of my brother’s home improvements business as a gift, slowly but surely the interest in my art grew and i was then able to sell them and make an income from my hobby. I hope to make a name for myself here in Australia one day too.

How do you help ANC deliver extraordinary experiences?

Maintaining relationships between ANC and our client by going above and beyond to ensure our service exceeds their expectations.

Eilis Spence

What do you do at ANC?

I am the Operations Manager in Victoria. My role involves managing our brilliant team of Allocators and Allocator Assistants, resolving any issues as they arrive, liaising with the Account Management team, communicating with clients. In addition to this I work with new clients during the onboarding, implementation and trial phases to ensure we can deliver to their operational expectations and help guarantee a smooth transition over to ANC.

Transport career experience?

I have been with ANC since 2018, starting off as an Allocator for our valued client Bunnings. During COVID the increase in volume and our ability to scale up was incredible. I then moved into the role of Operations Supervisor where I continued to allocate but also took on the additional tasks of managing rosters. Before joining ANC, I was a Tow Truck Allocator for two years at Nationwide Towing and Transport.

Favourite part of your job?

I like that in transport no two days are ever the same. My role requires me to be quick thinking with the  ability to positively problem solve when the need arises.

How would you describe ANC if it was a person?

ANC would be an emotionally intelligent person – caring, considerate and fierce when needed.

What do you like to do when you are not working?

My passion is horse riding. I own a horse named ‘Whiskey’ who is back home in Perth and I hope one day soon to bring him over to Melbourne and to be able to make more time for riding.

How do you help ANC deliver extraordinary experiences?

By being committed to my role and ensuring I am giving my all every day.

Finn Dunleavy

What do you do at ANC?

I manage the relationship between ANC and IKEA and explore opportunities to allow our businesses to grow closer and stronger in our partnership, while looking for ways to improve our customers experience today and into the future.

Transport career experience?

I have been with ANC since 2012, in account management and service implementation. Prior twenty years in hospitality management with advanced diplomas in HR and Business Management.

Favourite part of your job?

Creating and putting in place better transport and distribution solutions – to make sure the clients’ customer’s entire delivery experience with IKEA and ANC is the best it can possibly be, every time.

How would you describe ANC if it was a person?

Someone I’d want next to me when the world turns upside down and things get tough.

What do you like to do when you are not working?

If I don’t start with ‘spend time with my wife and kids’ I’ll be sleeping on the couch! My other love is cars. If it’s got wheels and an engine I’m a happy man.

How do you help ANC deliver extraordinary experiences?

I’m always looking for ways to make the task simpler, easier and more effective for everyone – especially our amazing dedicated home delivery fleet drivers and operational support teams – so they can deliver great service to our customers, always.

Francis Soliman

What you do at ANC?

I’m lucky to work with both the Finance and Operations teams at ANC. I am a Collections Officer and an Associate for NSW and QLD Accounts Receivable. As part of the Operations team I work with our drivers and driver allocators to help manage any issues that arise during their day.

Favourite part of your job?

I enjoy the variety that working with two departments creates. At ANC everyone, right across the teams, respects the core values and makes you feel very welcome.

Interacting with our customers and drivers is my favourite part of the job. I enjoy getting to know more about them and experiencing all their different personalities. Its particularly good being able to give the drivers a helping hand.

What do you like to do when you are not working?

When I’m not working I really enjoy relaxing at home. I like learning new ways to do things and at the moment I am working on my handyman skills around the house. I also like to unwind by cooking and baking.

How do you help ANC deliver extraordinary experiences?

For me it means delivering a quality of service so high that consumer will always put ANC first on the list.

Gerry Hajek

What do you do at ANC?

As the National Account Manager, it is my role to care for our major clients by maintaining a strategic and honest relationship, ensuring our delivery performance is in line with our commitment and provide a national position in regards to communication, reporting and procedures.

Transport career experience?

I’ve held senior management positions with major transport and logistics companies and have a diverse background of experience in operations, carrier and account management.

Favourite part of your job?

I really enjoy developing great relationships with people and getting good results!

How would you describe ANC if it was a person?

Someone you can trust and rely on if you ever need help. Sounds a little corny, but it’s true.

What do you like to do when you are not working?

Hit the highway on my Harley Davidson, free as a bird, without a worry in the world.

How do you help ANC deliver extraordinary experiences?

Processing feedback from clients and working with our operations teams to drive change and enhance the delivery experience for everyone involved. I also think it’s just as important for our clients to recognise and reward our dedicated drivers who perform duties with extraordinary delivery service.

Hassan Riaz

What do you do at ANC?

I’m a Principle Contractor (PC) with three vans on the ANC fleet including one 2-tonne van and two 1-tonne vans. I drive one van and engage other drivers in the other vehicles. We’re doing home deliveries for Bunnings and a couple of other ANC clients.

Transport career experience?

I started as a student from Pakistan with one bag and no money. Slowly, slowly, I have built up my skills and business. Starting with ANC changed my life. In 2017 I was engaged by another Principle Contractor (PC) as a driver. I enjoyed it so much that in 2019 I bought my own vehicle and now I have three on the fleet.

Favourite part of your job?

I like the physical work involved in loading, unloading and delivering. The best thing is going to different places and meeting different people. And I am learning a lot about building materials and timber. It gives me ideas about what I can do to my own home renovations and landscaping by talking to the team at Bunnings and hearing about what the customers are working on.

What do you like to do when you’re not working?

First and foremost I love to spend time with my baby daughter. I also love to do the gardening. And believe it or not, more driving to discover more new places.

What do you think delivering extraordinary experiences means?

Delivering extraordinary means serving different people and their different needs with extra care. I try to make sure they appreciate my service, especially when older people ask for some extra help. They don’t expect this and when I offer an “I can do that”, their appreciation is amazing. I love the customer feedback.

Hayden Bozelle

What do you do at ANC?

I am a Major Account Manager in Victoria.

Transport career experience?

I’ve been working in the transport industry for over 10 years. I started out unpacking containers before moving into sales, operations and account management. I’ve had no formal qualifications, but I’m constantly learning on the job.

Favourite part of your job?

Would easily be the people I get to work with – clients, customers and the ANC team. I have the luxury of dealing with many of our national team and clients every day, and the interaction with great people is the best part of the job.

How would you describe ANC if it was a person?

That friend who will get out of bed at midnight to pick you up when your car breaks down.

What do you like to do when you are not working?

I love to travel – and watch every imaginable sporting event possible!

How do you help ANC deliver extraordinary experiences?

I’m the conduit between our team and our client. I constantly work to find beneficial outcomes in the delivery process for both the client and ANC team. I do a lot of work with clients around supporting delivery drivers – as they are the face of our clients business. So I try to make the whole process simpler and easier for everyone!