Tania Rowley – ANC
Tania Rowley
Fleet & Recruitment Officer (ACT & NSW)

What do you do at ANC?

Help our delivery drivers and offsiders. That includes recruiting drivers, conducting inductions, training new recruits on the ANC technology such as smartphone delivery apps, and keeping driver files up to date with licence, registration and insurance details.

Transport career experience?

I gained a lot of customer service experience in the service station industry, but even more transport knowledge and expertise doing on the job training at ANC.

Favourite part of your job?

Supporting my wonderful manager and working alongside the beautiful Miss Bee (Bianka). Speaking with and getting to know delivery drivers through the induction and training processes. I genuinely love coming to work each day to spend time with my ANC family.

What do you like to do when you are not working?

Spending time with my equally wonderful and beautiful family and friends. Going to the gym.

What do you think delivering extraordinary experiences means?

Great communication is key. If I properly induct a driver in procedures and customer service expectations, the delivery works. If not, it fails. So for me to help deliver extraordinary experience I need to make new delivery drivers feel confident and capable.

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